Refund Policy

Thank you for choosing NextGen Business Solutions Private Limited. Please read this policy carefully before making any purchases or subscribing to our services.

1. Digital Products and SaaS Subscriptions

All sales of digital products, software-as-a-service (SaaS) subscriptions, mobile applications, and downloadable software are final and non-refundable.

Due to the nature of digital goods and immediate access to proprietary platforms, we cannot offer refunds, returns, or exchanges once a purchase has been completed or a subscription cycle has begun.

2. Subscription Cancellations

If you are subscribed to one of our SaaS platforms (such as InvoiceMate), you may cancel your subscription at any time to prevent future billing.

• Cancellation will take effect at the end of your current paid billing period.
• You will retain access to the service until the end of your current billing cycle.
• We do not provide prorated refunds for partial months or unused time within an active subscription period.

3. Custom Software Development Services

For custom development, consulting, and agency services, refund terms are strictly governed by the specific Master Services Agreement (MSA) or Statement of Work (SOW) signed by both parties prior to the commencement of work. Retainers and milestone payments are generally non-refundable once work has commenced.

4. Exceptional Circumstances

NextGen Business Solutions reserves the right, at its sole discretion, to issue exceptions to this policy in cases of proven technical failure where our software is fundamentally inoperable and our support team is unable to resolve the issue within a reasonable timeframe. Such exceptions are rare and must be requested within 7 days of the initial purchase.

5. Contact Us

If you have questions about this Refund Policy, please contact us at:

support@nextgenbusinesssolutions.com